Refund policy
REFUNDS
If you are not completely satisfied with your online purchase, we are more than happy to offer you a refund or store credit within 14 days of purchase.
To request a refund, please email us at hello@lasoli.com.au with your full name, order number and proof of purchase.
Please note, we do not offer refund or exchange for earrings or ear cuffs due to hygiene and health reasons, so please make your selection carefully.
LA SOLI Jewellery is not responsible for the loss or damage of items in return transit. We recommend retaining proof of postage, using a traceable delivery service and returning items in a secure packaging.
If your return or exchange is eligible and approved, we’ll send you an instructions on how and where to send the items back. Items sent back to us without first requesting a return will not be accepted.
Once we receive the returned product, we will inspect the item, then once approved we will process your refund within 2 business days.
Please note that all refunds can take up to 10 working days to show into your account due to processing times between different payment providers.
It can also take some time for your bank or credit card company to process and post the refund on their end. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lasoli.com.au.
~ Eligible for refund if items are returned within 14 days of purchase.
~ Refunds or exchanges are not offered on sale items
~ Refund will be credited to the original payment method.
~ Items must be returned in their original packaging, undamaged and must be unworn to be eligible for a refund.
~ Returns received in unsatisfactory conditions will not be accepted.
~ Return shipping is the responsibility of the customer and are non-refundable.
~ All international customs and duties charges are at the expense of the customer and are non-refundable.
~ We are not responsible for any customs charges on order returned for unpaid customs.
EXCHANGES
If you are not completely satisfied with your online purchase, we are more than happy to offer you a refund or store credit within 14 days of purchase.
To request a refund, please email us at hello@lasoli.com.au with your full name, order number and proof of purchase.
Please note, we do not offer refund or exchange for earrings or ear cuffs due to hygiene and health reasons, so please make your selection carefully.
LA SOLI Jewellery is not responsible for the loss or damage of items in return transit. We recommend retaining proof of postage, using a traceable delivery service and returning items in a secure packaging.
If your return or exchange is eligible and approved, we’ll send you an instructions on how and where to send your the items back. Items sent back to us without first requesting a return or exchange will not be accepted.
Once we receive the returned product, we will inspect the item, then once approved we will process your exchange or store credit within 2 business days.
~ Eligible for exchange or store credit if items are returned within 14 days of purchase.
~ You can either exchange your jewellery for a different size or items of the same value or alternatively you can request for a store credit.
~ Refunds or exchanges are not offered on earrings or ear cuffs due to hygiene and health reasons.
~ Refunds or exchanges are not offered on sale items.
~ Items must be returned in their original packaging, undamaged and must be unworn to be eligible for an exchange.
~ Returns received in unsatisfactory conditions will not be accepted.
~ Return shipping is the responsibility of the customer and are non-refundable.
~ All international customs and duties charges are at the expense of the customer and are non-refundable.
~ We not responsible for any customs charges on order returned for unpaid customs.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.